Vent Vision® Limited Warranty
General Warranty Policy:
Vent Vision® is committed to providing high-quality products designed to meet the needs of professional and residential users. All products are warrantied against defects in materials and workmanship for a period of 30 days from the date of purchase, unless otherwise specified. This warranty is valid only for the original purchaser and is non-transferable.
Warranty Coverage:
- Dryer Vent Cleaning Rods: Coverage is limited to manufacturing defects where the fitting becomes loose and detaches from the rod. Breakage, snapping, or any damage resulting from improper use is not covered.
- Vent Covers and Accessories: Products are warrantied against defects in materials and workmanship. Cosmetic damage or damage caused by environmental factors (e.g., UV exposure, weather conditions) is not covered.
- Inspection Cameras and Electronic Tools: Electronic products are covered for defects in manufacturing but not for damage resulting from improper handling, misuse, or wear and tear.
Exclusions and Limitations:
This warranty does not cover:
- Damage caused by improper installation, use, or maintenance.
- Normal wear and tear from routine operation.
- Products that have been modified, altered, or used with non-compatible tools or equipment.
- Misuse, including operation of rods or tools outside of recommended settings or conditions (e.g., operating rods above speed one, clutch set above 4, or using through roof caps without creating proper access).
- Incidental, indirect, or consequential damages arising from product use.
Limitation of Liability:
Vent Vision® shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Customers assume all risks associated with product operation and maintenance.
Claim Process:
To file a warranty claim:
- Provide proof of purchase.
- Submit a detailed description of the defect, including photos or videos if applicable.
- Claims must be submitted within the 90-day warranty period.
Upon approval, Vent Vision® will repair, replace, or refund the defective product at its sole discretion. Shipping and handling fees may apply.
Return Policy for Hassle-Free Shopping
Vent Vision prioritizes your satisfaction and offers a straightforward return process. However, please be aware that we require prior approval for all returns to ensure they meet our criteria. Items that are returned will be subject to a 25% restocking fee. To qualify for a return, the merchandise must be in its original, new condition, including the original packaging. The responsibility for covering the shipping costs for returned items falls on the customer, and these must be shipped prepaid to our return address: Vent Vision, 16 Walter st pearl river, NY 10965
Please remember that special orders or custom-made items are final sale and not eligible for return.